Mail and Copy Center FAQs

We are located in Rothwell Center, adjacent to the Tea Shop. Please reference the campus map and RTC to find our exact location.

We do not assign individual mailboxes. Instead, we offer central, in-person mail pickup at the Mail and Copy Center. After receiving an email notification that mail for you has arrived, you may pick it up during regular operating hours, at your convenience.

We use FedEx and USPS for outgoing packages. Please visit the Mail and Copy Center in person to receive a quote for your shipment. We also accept packages for FedEx, USPS, and UPS that have been addressed with a prepaid label.

No—we accept deliveries from all major express couriers. You may want to compare couriers to determine which one offers the best price, package tracking, and package insurance for your needs.

Overnight couriers deliver at various times during the day. If you are expecting an emergency delivery, email us as far in advance as you can at oaklandcampusmail@northeastern.edu with the subject line “Important Delivery” to help us process the package more quickly when it arrives. If we know that a specific package (medications, for example) is coming in via priority shipment, we can keep an eye out for it and get it into the notification system more quickly.

Packages delivered after the move-out package receivables deadline will be returned to the sender if sent by UPS, USPS, or FedEx. Packages that cannot be returned (e.g., delivered directly by couriers) will be securely disposed of the day after they arrive. It is important for you to plan accordingly. You will receive a receivables deadline via email as you plan for move-out.

First-class mail will be forwarded to the address listed in your Housing Online Portal. We will securely dispose of third-class mail. Please note that we can only forward mail to addresses within the USA. If a foreign address or no address is listed in the portal, first-class mail will be returned to the sender via USPS.

Additional charges may apply to forward any packages left after the deadline.

We do not hold mail or packages over the summer. Please update your information in the Housing Online Portal with the address where you will receive mail during the summer. 

Mail and packages for students who do not have an updated address listed in the Online Housing Portal will be returned to the sender, when possible, or securely disposed of.

The Mail and Copy Center does not deliver packages to residence halls.

All mail must be dropped off in person at the Mail and Copy or, with the correct postage attached, dropped into the blue USPS drop box that is located adjacent to the Mail and Copy entrance.

Please send all print requests as PDF files. If you have additional questions about printing needs, please email us at oaklandcampusmail@northeastern.edu or visit us in person during our operating hours.

Processing time depends on the quantity being printed and any trimming or binding requirements. We advise that you plan for two business days. Please visit us in person during our operating hours for urgent requests to find out if we can accommodate your deadline.

Please email your files, print job specifics (quantity, color or black and white, etc.), and your budget index for billing to oaklandcampusmail@northeastern.edu if you cannot visit us in person.